TaPay Apps FAQ
It’s all about you!
TaPay is available for download from the Google Play Store and Apple App Store.
Click here to download 
To set a password in TaPay, you need to enter a minimum of six alphanumeric characters.
For the time being, Tapay app is only available in Malaysia
You may contact our Customer Service at 03-86842277 to freeze the account. Once you have a new mobile phone, you may contact us to unfreeze the account.
You may log in to your Tapay > Click on “Me” > click on “Avatar”” and select which button that you need to make changes.
The minimum amount of money that can be added into your TaPay app is RM10. The maximum amount is RM200.
For the time being, you can only reload via online banking (FPX).
The transaction password is needed to authorize all your transaction in the app.
Please contact our Customer Service at 03-86842277 for assistance.
No. User can only reset the password by clicking the “Forgot password”
We’re sorry you got double charged. Please contact the merchant upon checking your transaction history. Our merchant should refund it back immediately provided that the transaction is done within the same day.
You need to have supported device to download the app and a Gmail account.
Please contact our Customer Service at 03-86842277 for further action.
We’re sorry, this feature is currently turned off. Rest assured it will be back once we rectify the issues.
Please make sure the registered phone number is correct.
Funds stored in TaPay are just as safe as physical cash in your own Wallet. In fact, it’s actually more secure than physical cash.With e-wallets, you can minimize the amount of physical money to carry.
Please contact our Customer Service at 03-86842277 to update the new phone mobile number.
You may call our Customer Service to cancel the account.
You may reload your TaPay credit via FPX.
User can change transaction PIN by login into TaPay and select “Me” > click on “avatar” > click transaction password to change transaction pin.
User can change their password thru Homepage > select “Me” > click on “avatar” > click transaction password.
User needs to call Customer Service to unblock and reset the password.
The refund process will take 3-5 days for regular issues. For a particular case, the refund process will take up to seven days.
P2P features are currently not available.
Please contact our Customer Service at 03-86842277 for further action.
Please contact our Customer Service at 03-86842277 for further action. Our Customer Service Representative will assist you.
Please wait and do not attempt for another transaction; it may result in a duplicate purchase. User may check the transaction record. If still facing the same issue, please contact our Customer Service at 03-8684227 for further action.
The P2P feature is currently not available on our apps. Please stay tuned with us for more updates on this.
TaPay Biz FAQ
It’s all about your business
TaPay app is available in Google Play Store for Android phone running Android Version 5.0 and above, and Apple App Store for iPhones running iOS with any version.
Please contact our Customer Service at 03-86842277 to report this issue. Our Customer Service Agent will help you to log the case and will provide an update to you as soon as possible
We would be glad to! Please contact our Customer Service at 03-86842277 for us to arrange this.
Payment password is part of our security measure to prevent unauthorized payments.
Please click on “Forgot Password” on your TaPay Biz account homepage and follow the instructions to reset your password.
For the time being, you are not allowed to share the same QR code.
Customer can launch their TaPay app, scan your merchant QR code to pay, key in the amount and select pay the transaction amount.
Settlement for daily transaction will take T+1 to process.
Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.
There are no charges to register as a TaPay Biz merchant.
All transaction requires 6-digit pin number to go through. Only the user and business owner have the security pin number.
Please contact our Customer Service at 03-86842277 to further assist you on this.
Go to your TaPay Biz Homepage and Click on “Accept Payment”. You will be able to see your QR code there.
Go to your Homepage, click on “My Profile” ,click on “Other Setting” and then click on “Change Login Password”.
There will be no termination fee and all the balance will be transferred into your bank account.
Go to your TaPay Biz Homepage and click on “Details”. Alternatively,you can click on “Report”. You can see the breakdown report by stores, today, this week and custom the period in accordance to your preference.
Go to your TaPay Biz Homepage, click on the transaction that you wish to refund and click on “Refund”. You would need to do the refund on the same day as the transaction made.
Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.
Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.